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Every time I close the Diablo 3 application, the changes to certain options and customized key bindings are lost.
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Partial Solution:
It's been found, by others with similar issues with Diablo 3 since launch, that you may custom-bind everything down to "Master Volume Up" in the options, but if you go below that it will completely reset every change you've made in your game's options. Just apply and save the changes down to "Master Volume Up" and leave everything below that untouched, and the new keys you have set will save.
If you change certain combinations of options or re-bind any keys from "Master Volume Up" or below, they will all reset to their previous state next time you start up the game client.
I was originally told by support to run the program as administrator to alleviate this, but that did not have any effect on this. There are numerous forum threads with Diablo 3 players who have this same problem, and it is obviously a bug in the software.
At first it could take up to 10 minutes to get everything bound properly (I have to rebind every key for the customized setup I use) but then I had it down to about 2 minutes before discovering that you could actually bind down to a certain point and have them save, as long as you don't touch anything else.
Thank you "Vorria" from Blizzard for directing me here to report the bug.
When I got home I counted all of my keybindings. One thing I noticed is that I had 51 keybindings total. So right away it was obvious that if the "27" number that the Blizzard CS Rep. mentioned was meaningful at all, it wasn't describing the total number of keybindings you have in D3.
So I decided to go on the assumption that it might mean 27 keybindings that differed from the default ones. -- $$$ BINGO! $$$ --
I started by taking screenshots of all of my keybinds. Then I reset them all to default and restarted the game client. Then beginning with my most important custom keybinds, I set 5-6 at a time, restarting D3 after each set. Right away I found that the key I had so many issues with (R) was now sticking!