Hello Manuel,
Thank you for contacting Blizzard Entertainment.
This Diablo II account was detected using a third-party program (hack) on Battle.net. I am sorry but I regret to inform you this account is now permanently banned.
Any third-party program that is designed to affect the way the user interacts with Battle.net is considered a hack program. This includes seemingly harmless third-party utilities that work with the game to provide functions that were not included by the game designers. While many of these utilities might not have been created to disrupt the balance of the game, they alter the original design of the program.
Until the account expires; you will receive a message that the account has been closed. Once the account expires, it will be possible for anyone to create a new account with the same name. We cannot delete or expire the account manually. We will not be able to retrieve any characters, items, or account information (including Friends List).
If you are receiving the error message, “Your CD-Key is disabled from realm play.” when trying to join or create a realm game, this indicates the CD-Key installed has been temporarily or permanently banned from playing realm games on Battle.net. Even though the CD-Key is restricted from playing realm games, you are still able to play Open Battle.net games. First time offenders are banned from realm play for one month and repeat offenders are banned from realm play permanently. Users who are unsure if their CD-Key was temporarily or permanently banned will have to wait one month from the time the CD-Key was banned to determine the status.
We regret having to employ such extreme measures; however, certain activities (as detailed in the Battle.net Terms of Use Agreement and/or End User License Agreement of the game) have impaired the game play experience of the community as a whole and a severe response continues to be warranted. We will continue to monitor Battle.net for players who choose not to behave in a manner that promotes a positive gaming experience for others.
We will not be able to supply any additional information beyond what is indicated in this email.
If there is anything else I can do to assist you, please don't hesitate to contact me at:
MartyT.Support@Blizzard.com.
Regards,
Marty T.
Online Support
Blizzard Entertainment
http://www.Blizzard.com
If you reply to this email, please include all previous messages and files related to this issue.
Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback at the following web address:
http://us.blizzard.com/support/survey.xml?i=30&d=3/20/2008 10:36:03 AM&t=bestlo@gmx.de
-----Original Message-----
From:
bestlo@gmx.de
To:
web.support@blizzard.com
Sent: 3/20/2008 10:39:37 AM
Subject: Support - Diablo 2 - Account Closure Inquiry
Name: Manuel
Email:
Bestlo@gmx.de
Region: Other
Account Information -----------------------
Account Name: Bestlo
Character Name: Bestlo
Realm: Europe
System Information ------------------------
System IP: 80.144.245.249
System ISP:
System Cpu Model: *Unknown
System Cpu Speed: 1.0 GHz – 1.9 GHz
System Operating System: Windows XP
System Ram: 1024 MB
System Sound Card: *Unknown
System Video Card: *Unknown
Request ------------------------------------
Product: Diablo 2
Category: Account Closure Inquiry
Description:
My CD-Code got banned without a reason
My Diablo2 - Lord of destruction account "Beslo" is registered in Battle.net for 5 years, but now it's banned and i don't know why. I never used Cheats or Hacks or gave my CD-Code or password to another person, so i don't understand why it's banned now. I hope it was a mistake and you can unban it.
Yours sincerely
Name
:
